How to submit a support ticket:
The term ‘support ticket’ describes the interaction between a member and our support team.
- Go to https://utsavodyssey.com/.
- Navigate to Help > Raise a support ticket.
- You will be taken to your Portal Dukungan.
- Here you will see all your open and closed tickets.
- Click ‘Create a new ticket’.
- Proceed to complete the form, ensure the subject and details are complete. You also have the option to attach a photo, video or file for our support team to view.
- Using the drop-down options below the ‘details’ field, you are able to categorise and prioritise your ticket.
- Once all fields have been completed you can then go ahead and select ‘create ticket’.
Useful info:
- Once our support team have replied to your ticket, you will receive an email to notify you.
- If you feel your ticket has been resolved, you do have the option to close the ticket yourself and you can always re-open it at a later date if needs be.
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